FAQ
The questions we hear most from parents like you. Anything we missed? Email us at [your email] or tap the WhatsApp icon in the bottom-right corner — a real person reads every message.
Mibebe is a curated home for the baby and kids brands we believe in. We’re not a single brand — we’re parents who searched the market, vetted what’s actually worth buying, and put it all in one place. Everything in the store earned its spot.
One question, asked of every product: would we put this in our own child’s room? If the answer isn’t yes, it doesn’t make the cut. We organize the store around the six moments that matter most in a parent’s day — Sleep, Play, Feeding, Bath, On the Go, and Bikes — and within each, we carry only the brands we’ve vetted ourselves.
Yes. Safety is the first filter, before anything else. We only carry brands that meet recognized safety standards for baby and kids products, and we check materials, certifications, and sourcing before anything is added to the store. If a brand can’t tell us how and where something is made, it doesn’t end up here.
Orders typically arrive within 1–5 business days from the day you place them.
Yes — shipping is free on all orders over $100. Below that, a standard shipping fee is shown at checkout.
Yes, as long as your order hasn’t been handed to the courier yet. If you need to make a change, message us right away on email or WhatsApp and we’ll do our best to catch it before it ships. Once the order is with the courier, we can no longer make changes.
All orders are final sale — we don’t accept general returns or exchanges.
The one exception: if your order arrives with a defect or was sent incorrectly on our end, we’ll make it right with a replacement or a refund. Just send us a photo within 48 hours of receiving your order and we’ll take care of it.
Two options at checkout:
- Cash on delivery — pay the courier when your order arrives.
- Whish Pay — pay directly through the Whish app.
Care instructions vary by product — with over 250 items from different brands, there’s no single rule for all of them. Where care matters, you’ll find the details in the product description on each product page. If anything’s unclear, message us and we’ll check with the brand directly.
Because every brand cuts and sizes a little differently — that’s the reality of any multi-brand store. We list each product’s specific sizing on its own product page, so check there before ordering. When in doubt, message us — happy to help you pick.
Two ways:
- Email us at [your email].
- Tap the WhatsApp icon in the bottom-right corner of any page.
A real person reads every message.